Terms & Conditions | Taskers
Welcome to the Taskers.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
These terms and conditions take precedent over any instore terms and conditions and govern all transactions on this website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Team by email firstname.lastname@example.org
Included in these terms are
- Who we are
- Use of the Website
- Purchase of Products
- Returns Policy
1. Who we are
J W Tasker and Son Ltd is a company registered in England under company registration number 277337. The company was established in 1896 and currently trades as Taskers of Accrington from its registered office at Queen Mill, Queens Road, Accrington, BB5 6DR. VAT Number 174 8150 54. This website is controlled by J W Tasker and Son Ltd.
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means J W Tasker & Sons Ltd; "Website" means the website located at www.taskers.com or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
3. Use of the Web Site
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by contacting us at email@example.com
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information
3.4 Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website
3.5. Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources
We may offer you recommendations on out website, showing products we think you might like and could perhaps miss when you're browsing the site.
These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on taskers.com. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Taskers products which are relevant to your browsing history when you visit other websites.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail, SMS or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.You may unsubscribe from our contact list at any time by writing to us at Web Customer Services, Taskers of Accrington, Queen Mill, Queens Road, Accrington, Lancashire BB5 6DR or by email to firstname.lastname@example.org
Your Personal Information may be disclosed to other businesses within Taskers and to reputable related third parties. Taskers requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
4. Purchase of Products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
4.2. Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Taskers.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the our terms & conditions.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
4.3. Description of products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Images are for illustration purposes only.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this Website. The 30% deposit payment can be made by any of the methods specified in the payment section of this website. All goods must be paid for in full 3 days prior to delivery. You confirm that the credit or debit card that is being used is yours and registered to the delivery address. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
4.5. Refusal of transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must: - Register by providing your real name, phone number, e-mail address, payment details and other requested information. - Be over 18 years of age - Stipulate a delivery address whish is the same as the billing address of your credit/debit card in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.E&OE Excepted.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
5.1. Processing your order and delivery dates
When placing an order with Taskers we will say how long we expect (in weeks) it will take for your furniture order to be made. Occasionally, the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.
5.2. Delivery and Installation
Our delivery service is within mainland England, Scotland and Wales. If you wish your order to be delivered outside this area please contact us by email at email@example.com, or telephone 01254 236262. Once your goods are made they will be delivered to our central warehouse, where we will contact and arrange delivery as we are unable to store your furniture.
5.2.1 Local Delivery
Local deliveries will be made by Taskers of Accrington between the hours of 0900 – 1715, Monday to Friday, with two delivery packages available. Wherever possible it is our commitment to use our own delivery teams.
With local deliveries we offer a disposal service to remove old furniture from your home on the day of delivery. This is charged at £40, for disposal on a like-for-like basis. Please notify us of any removal requests at the point of sale, or at the time of arranging delivery.
Silver Service is a white glove delivery service that is free on all orders over £650; a charge of £25 is added to all orders under the £650 threshold. A delivery date will be arranged, and delivery will take place on that date between the hours of 0900 - 1715. Your furniture will be set up in a room of your choice and it will be your responsibility to dispose of any packaging.
Gold Service is a white glove delivery service that allows you to choose a 3 hour timeslot for delivery, Monday to Friday, between the hours of 0900 - 1715. Our Gold Delivery Service is charged at £35 and includes delivery of your furniture into a room of your choice and removal of all packaging within the 3 hour timeslot.
5.2.2 Distance Delivery
Distance delivery applies to all deliveries made outside of a 40 miles radius of the Taskers of Accrington store, and will be delivered by a professional courier team specialising in furniture delivery. Free shipping applies to all orders over £650; a charge of £25 will be added to all orders under the £650 threshold.
Our distance delivery includes placement of your furniture into your home, additional services can be added at a quotable cost.
Please note that delivery to the following postcodes may incur an additional charge; AB, CA, CF, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, NE, NP, PA, PH, SA, SY, TD, TQ. Delivery to an Isle off UK Mainland will also incur an additional charge. Prices are available upon request by email to firstname.lastname@example.org or by calling our store on 01254 236262.
We can, and do, undertake international deliveries, however due to the complexities of international shipping, please contact email@example.com or call 01254 236262 for further information.
5.3. On delivery
On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Unfortunately, we are not able to take away your old furniture. To make sure you are completely satisfied with your furniture, after it has been delivered our delivery team will ask you to sign that your furniture is in good condition and to your satisfaction. Please ensure you are personally present to accept the delivery or that you appoint a responsible person to do so in your absence. If for any reason the delivery cannot be made and an additional delivery has to take place, there would be a charge for the aborted delivery.
Payment methods include Debit, Credit cards, Visa, Mastercard, Delta/Connect or Maestro. Payments can be made electronically by bank transfer, details will be provided on request. Taskers do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.
5.5. Clearance Items
Our 'One Only' Clearance Items cannot be bought online directly. In order to purchase one of our 'One Only' Clearance Items you must first contact the store to check availability. Clearance Items are NOT included in our 'Free Delivery on All Orders Over £650' offer. For local deliveries a small charge of £35 will be added to your order, for non-local deliveries a delivery quotation will be given. Please call the store on 01254 236262 or email firstname.lastname@example.org to discuss your delivery requirements.
6. Returns Policy
6.1. Cancellations before delivery
If you have ordered from our Standard ‘In stock’ range then, subject to the clause below relating to ‘Special Order’ items, you have the right to cancel your order at any time prior to delivery. All you need do is advise us by e-mailing us at email@example.com
Any order for ‘Special Order’ items may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods, though may do so with the incurrence of a 35% restocking fee. This is entirely at our discretion
Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.
This does not affect your statutory rights.
6.2. Refunds/Returns after delivery
Special Order items – Bespoke means any item, which has been specifically manufactured to your own choice of colour or combination or size. Items where a lead-time is quoted or the terms ‘special order’ appear upon the item description or your order are to be considered bespoke (made specifically for you) and are therefore, as far as is permissible by law, excluded from the Distance Selling Regulations. In respect of these items our usual refund policy does not apply and cannot be returned or exchanged unless faulty
Items from Stock- Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund. If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 days after the day on which you receive the Products. A further 14 days is then allowed for return of the goods. The goods must be returned in its original resalable condition and it is your responsibility to make sure the goods are received by us and any cost of returning the item is covered. Upon receipt of the goods a full inspection will take place to ensure the goods are in a resalable condition. Once these checks have been made a full refund (including original shipping costs), minus any collection costs (where applicable), will be issued by the original payment method. Any goods returned with a diminished value as a result of use may incur a deduction charge from the refund.
Mattresses, Divan Beds, and Pillows/Duvets are exempt from Distance Selling Regulations once they have been taken out of sealed packaging in which they were delivered.
Where products are to be returned as unwanted we ask you to contact Taskers to make the necessary arrangements. If the goods are returned for any other reason that being defective, you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and reserve the right to charge you the direct cost of collection.
6.3. Damaged or Defective goods
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect.
If the products are found to be either damaged or defective in any way at the time of delivery, you must complete an incident form immediately which will be provided by our delivery team and note this when you sign our delivery note. If such damage or defect is discovered after delivery, you must contact us within three days of delivery of the product or, in the event of a latent defect, within three days of the date upon which you discovered the defect.
7.1. Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
If, by mistake, we have underpriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.
7.3. Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
7.4. Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues/profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
7.8. Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Taskers and you are expected to do. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.