Terms & Conditions
Tel: 01254 236 262
Welcome to the Taskers.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
These terms and conditions take precedent over any instore terms and conditions and govern all transactions on this website. Before you place an order, if you have any questions relating to these terms and conditions please contact our team by email email@example.com
- 1. WHO WE ARE
J W Tasker and Son Ltd is a company registered in England under company registration number 277337. The company was established in 1896 and currently trades as Taskers of Accrington from its registered office at Queen Mill, Queens Road, Accrington, BB5 6DR. VAT Number 174 8150 54. This website is controlled by J W Tasker and Son Ltd.
- 2. Definitions
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means J W Tasker & Sons Ltd; "Website" means the website located at www.taskers.com or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
3. Use of the web site
- 3.1. Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
- 3.2. Registration
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting us at firstname.lastname@example.org.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
- 3.3. Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information
- 3.4 Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website
- 3.5. Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
- 3.6. Recommendations
We may offer you recommendations on out website, showing products we think you might like and could perhaps miss when you're browsing the site.
These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on taskers.com. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
4. Purchase of Products
- 4.1. Orders
- 4.2. Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Taskers.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the our terms & conditions.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
- 4.3. Description of products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Images are for illustration purposes only.
- 4.4. Payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this Website. The 30% deposit payment can be made by any of the methods specified in the payment section of this website. All goods must be paid for in full 3 days prior to delivery. You confirm that the credit or debit card that is being used is yours and registered to the delivery address. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
- 4.5. Refusal of transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
- 5.1. Processing your order and delivery dates
When placing an order with Taskers we will say how long we expect (in weeks) it will take for your furniture order to be made. Occasionally, the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.
- 5.2. Delivery and Installation
Our delivery service is within mainland England, Scotland and Wales. If you wish your order to be delivered outside this area please contact us by email at email@example.com, or telephone 01254 236262. Once your goods are made they will be delivered to our central warehouse, where we will contact and arrange delivery as we are unable to store your furniture.
- 5.2.1 Local Delivery
Local deliveries will be made by Taskers of Accrington between the hours of 0900 – 1700, Monday to Friday. Wherever possible it is our commitment to use our own delivery teams.
With local deliveries we offer a disposal service to remove old furniture from your home on the day of delivery. This is charged at £40, for disposal on a like-for-like basis. Please notify us of any removal requests at the point of sale, or at the time of arranging delivery.
Our white glove delivery service has a charge of £40. A delivery date will be arranged, and delivery will take place on that date between the hours of 0900 - 1700. Your furniture will be set up in a room of your choice and any packaging will be taken away.
- 5.2.2 Distance Delivery
Distance delivery applies to all deliveries made outside of a 50 miles radius of the Taskers of Accrington store, and will be delivered by a professional courier team specialising in furniture delivery. Free shipping applies to all orders over £650*; a charge from £25 will be added to all orders under the £650 threshold.
With distance deliveries we offer a disposal service to remove old furniture from your home on the day of delivery. Please contact us to get a price for this service.
*Please note that delivery to the following postcodes may incur an additional charge; AB, CA, CT, DD, DG, EH, EX, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TQ & TR. Delivery to an Isle off UK Mainland will also incur an additional charge. Prices are available upon request by email to firstname.lastname@example.org or by calling our store on 01254 236262.
We can, and do, undertake international deliveries, however due to the complexities of international shipping, please contact email@example.com or call 01254 236262 for further information.
- 5.3. On delivery
On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Unfortunately, we are not able to take away your old furniture unless prearranged. To make sure you are completely satisfied with your furniture, after it has been delivered our delivery team will ask you to sign that your furniture is in good condition and to your satisfaction. Please ensure you are personally present to accept the delivery or that you appoint a responsible person to do so in your absence. If for any reason the delivery cannot be made and an additional delivery has to take place, there would be a charge for the aborted delivery.
- 5.4. Payment
Payment methods include Debit, Credit cards, Visa, Mastercard, Delta/Connect or Maestro. Payments can be made electronically by bank transfer, details will be provided on request. Taskers do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.
- 5.5. Clearance Items
Our Clearance Items cannot be bought online directly. In order to purchase one of our Clearance Items you must first contact the store to check availability. Clearance Items are NOT included in our 'Free Delivery on All Orders Over £650' offer. For local deliveries a small charge of £50 will be added to your order, for non-local deliveries a delivery quotation will be given. Please call the store on 01254 236262 or email firstname.lastname@example.org to discuss your delivery requirements.
- 5.6. Sofa Protection
Sofa protection bought online cannot be purchased individually. Any orders of sofa protection that are placed without a sofa or chair will be void and refunded.
6. Returns Policy
- 6.1. Cancellations before delivery
If you have ordered from our Standard ‘In stock’ range then, subject to the clause below relating to ‘Special Order’ items, you have the right to cancel your order at any time prior to delivery. All you need do is advise us by e-mailing us at email@example.com
Any order for ‘Special Order’ items may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods, though may do so with the incurrence of a 35% restocking fee. This is entirely at our discretion.
Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.
This does not affect your statutory rights.
- 6.2. Refunds/Returns after delivery
Special Order items – Bespoke means any item, which has been specifically manufactured to your own choice of colour or combination or size. Items where a lead-time is quoted or the terms ‘special order’ appear upon the item description or your order are to be considered bespoke (made specifically for you) and are therefore, as far as is permissible by law, excluded from the Distance Selling Regulations. In respect of these items our usual refund policy does not apply and cannot be returned or exchanged unless faulty
Items from Stock - Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund. If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 days after the day on which you receive the Products. A further 14 days is then allowed for return of the goods. The goods must be returned in its original resalable condition and it is your responsibility to make sure the goods are received by us and any cost of returning the item is covered. Upon receipt of the goods a full inspection will take place to ensure the goods are in a resalable condition. Once these checks have been made a full refund (including original shipping costs), minus any collection costs (where applicable), will be issued by the original payment method. Any goods returned with a diminished value as a result of use may incur a deduction charge from the refund.
Mattresses, Divan Beds, and Pillows/Duvets are exempt from Distance Selling Regulations once they have been taken out of sealed packaging in which they were delivered.
Where products are to be returned as unwanted we ask you to contact Taskers to make the necessary arrangements. If the goods are returned for any other reason that being defective, you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and reserve the right to charge you the direct cost of collection.
- 6.3. Damaged or Defective goods
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect.
If the products are found to be either damaged or defective in any way at the time of delivery, you must complete an incident form immediately which will be provided by our delivery team and note this when you sign our delivery note. If such damage or defect is discovered after delivery, you must contact us within three days of delivery of the product or, in the event of a latent defect, within three days of the date upon which you discovered the defect.
- 7.1. Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
- 7.2. Pricing
If, by mistake, we have underpriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.
- 7.3. Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
- 7.4. Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues/profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
- 7.5. Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
- 7.6. Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
- 7.7. Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
- 7.8. Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Taskers and you are expected to do. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
- 7.9. Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
- 8.1. Overview
Maintaining the security of your data is a priority at Taskers and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. Taskers is also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you visit our store, or go online, provides you with information about:
- how we use your data
- what personal data we collect
- how we ensure your privacy is maintained
- your legal rights relating to your personal data
- 8.2. How we use your data
Taskers uses your personal data:
- to provide goods and services to you
- to make a tailored website available to you
- to verify your identity
- for crime and fraud prevention, detection and related purposes
- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you
- to enable Taskers to manage customer service interactions with you
- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
Taskers uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on our latest offers.
We aim to update you about products and services which are of interest to you.
You have the right to opt out of receiving promotional communications at any time, by:
- Using the “unsubscribe” link in emails
- Texting the ‘STOP’ number for texts
- Contacting Taskers in person, by telephone, or by email
We may analyse your browsing and purchasing activity, both online and in store, and your responses to marketing communications. The results of this analysis, together with any other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use software and other technology (automated processing).
- 8.3. Sharing data with third parties
Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery, and marketing service providers.
Taskers only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Taskers and to you, and for no other purposes.
Other third parties
Aside from our service providers, Taskers will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
- credit reference agencies where necessary for card payments
- governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so to: comply with our legal obligations, exercise our legal rights, or for the protection of our employees and customers.
To deliver products and services to you, it is sometimes necessary for Taskers to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws. If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.
- 8.4. What personal data do we collect?
Taskers may collect the following information about you:
- your name
- your contact details: postal address, telephone numbers, email address
- your product selections and orders
- your payment card details
- your online browsing activities
- your password
- your communication and marketing preferences
- your location
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the data is collected directly, e.g. your contact details. Other data is collected indirectly from your browsing or shopping activities. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
- 8.5. How we protect your data
Taskers is committed to keeping your personal data safe and secure. Our security measures include:
- encryption of data
- regular cyber security assessments of all service providers who may handle your personal data
- security controls which protect the entire Taskers IT infrastructure from external attack and unauthorised access
- internal policies setting out our data security approach and training for employees
- 8.6. Your rights
You have the following rights:
- to ask what personal data we hold about you at any time.
- to ask us to update and correct any out-of-data or incorrect personal data that we hold about you free of charge
- the right to opt out of any marketing communications that we may send you.
Legal basis for Taskers processing customer personal data
Taskers collects and uses customers’ personal data because it is necessary for:
- the pursuit of our legitimate interests (as set out below)
- the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer
- complying with our legal obligations
Our legitimate interests
The normal legal basis for processing customer data is that it is necessary for the legitimate interests of Taskers, including:
- selling and supplying goods and services to our customers
- protecting customer, employees, and other individuals and maintaining their safety, health and welfare
- promoting, marketing and advertising our products and services
- understanding our customers’ behaviour, activities, preferences, and needs
- handling customer contacts, queries, complaints or disputes managing insurance claims by customers
- 8.7. Cookies Policy
What are cookies?
What are cookies used for?
The main purposes for which cookies are used are:
- for technical purposes to ensure effective operation of our website.
- to enable Taskers to collect information about your browsing and shopping patterns
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.
- 8.8. Contact Information
If you have any questions about how Taskers uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
- phone us on 01254 236262
- email us at firstname.lastname@example.org
- write to us at: Taskers, Queen Mill, Queens Road, Accrington, BB5 6DR
- 9.1 Current Promotions
For current promotions please visit here.