|Cancellations before delivery||
If you have ordered from our Standard ‘In stock’ range then, subject to the clause below relating to ‘Special Order’ items, you have the right to cancel your order at any time prior to delivery. All you need do is advise us by e-mailing us at firstname.lastname@example.org
Any order for ‘Special Order’ items may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods, though may do so with the incurrence of a 35% restocking fee. This is entirely at our discretion
Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment. This does not affect your statutory rights.
|Refunds/Returns after delivery||
Special Order items – Bespoke means any item, which has been specifically manufactured to your own choice of colour or combination or size. Items where a lead-time is quoted or the terms ‘special order’ appear upon the item description or your order are to be considered bespoke (made specifically for you) and are therefore, as far as is permissible by law, excluded from the Distance Selling Regulations. In respect of these items our usual refund policy does not apply and cannot be returned or exchanged unless faulty.
Items from Stock - Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund. If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 days after the day on which you receive the Products. A further 14 days is then allowed for return of the goods. The goods must be returned in its original resalable condition and it is your responsibility to make sure the goods are received by us and any cost of returning the item is covered. Upon receipt of the goods a full inspection will take place to ensure the goods are in a resalable condition. Once these checks have been made a full refund (including original shipping costs), minus any collection costs (where applicable), will be issued by the original payment method. Any goods returned with a diminished value as a result of use may incur a deduction charge from the refund.
Mattresses, Divan Beds, and Pillows/Duvets are exempt from Distance Selling Regulations once they have been taken out of sealed packaging in which they were delivered.
Where products are to be returned as unwanted we ask you to contact Taskers to make the necessary arrangements. If the goods are returned for any other reason that being defective, you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and reserve the right to charge you the direct cost of collection.
|Damaged or defective goods||
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect.
If the products are found to be either damaged or defective in any way at the time of delivery, you must complete an incident form immediately which will be provided by our delivery team and note this when you sign our delivery note. If such damage or defect is discovered after delivery, you must contact us within three days of delivery of the product or, in the event of a latent defect, within three days of the date upon which you discovered the defect.